ITSM Services

To improve your productivity and strengthen your competitiveness, the integration of processes and services management (ITSM) in your business plan is unavoidable. 


Since 1999, Nexio’s ITSM team has developed a thorough expertise as part of projects for large companies.

By means of their certifications and their experience in process management, the Nexio’s qualified ITSM team supports your organization in the attainment of its objectives with a customized approach. 

Planning Analysis Technical expertise  Management and coaching
  • Evolution planning and process automation
  • Maturity and compliance analysis of your IT processes
  • Process design and implementation
  • IT financial management
  • Action plan and priorization
  • Improvement opportunity and evolution strategy assessment
  • Management tools implementation
  • Change management

  • Risk assessment in relation to ITSM compliance requirements
  • ServiceNow solution implementation
  • Continuous improvement of processes and services

  • Cost/benefit analysis

Why choose Nexio for ITSM?

Nexio aims for the implementation of simple, practical and profitable solutions meeting your needs while enabling you to meet the following objectives:

  • Update your ITSM processes to provide better in-house availability from your IT services
  • Increase the infrastructure reliability
  • Increase your IT services productivity
  • Automate your processes
  • Innovate with your IT
  • Lower your operating IT costs
  • Improve customer service for your IT services
  • Have access to solutions with tangible and measurable benefits

Did you know?

Hiring Nexio as an ITSM expert is also choosing the only authorized ServiceNow partner in Quebec!