In 2011 Nexio chose to complete its portfolio with its ServiceNow® expertise, a complete management, operation, automation, service development, application and infrastructure solution.
ServiceNow is a flexible ITSM solution which works from existing ITIL processes but also permits parameterization and development of your own custom-made services and process. Its cloud infrastructure is at the cutting edge of modern data centers in terms of security, accessibility and high availability.

Nexio's tailor made offer with ServiceNow

Nexio’s major commitment in the ServiceNow training and development of its resources has earned it the « Bronze Services Partner » certification.
This distinction gives priority access to information on the solution’s future evolutions and to a ServiceNow environment to test new functions.

Nexio is therefore your best partner for efficient process management, implementation and effective integration of ServiceNow tools into your IT environment.

Counsel and planning Projects Technical Support
  • ITIL process and definition analysis
  • Solution architecture
  • Monitoring
  • Coaching and needs assesment (Business Case)
  • Design and architecture of the process and the data
  • Technical support (Helpdesk 24/7)
  • Identification of user profiles and related access
  • Configuration and parametrization
  • Updates and evolution of processes and services
  •  Roll-out planning (roadmap)
  • Definition of the processes
  • Training
  • Integration with your tools


  • Change management



  • It is a high performance management and automation of processes and services solution, as well as the best positioned on the market according to Gartner (2013) and IDC.
  • With its team of ServiceNow certified resources (system administrators and implementation specialists), Nexio holds the largest Center of excellence in this field in Quebec.
  • ServiceNow does not require the acquisition of technologies or any complex integration in your organization. In fact, updates are done automatically and do not require the installation of any specific equipment.
  • You save on significant costs related to maintenance, development and licence acquisition.
  • Nexio also recommends ServiceNow for its parameterization swiftness and its evolution readiness in the face of changing needs of all kinds of organizations.
  • The solution is also unique for its easy integration to your other management systems.
  • Finally, with ServiceNow, your IT environment benefits from a risk-free solution meeting the needs of stringent methodology and strict security requirements.